Play Responsibly
This page applies to all Hanover Casino players as soon as their account is opened. It covers every game in our lobby, including Popular slots, Live Casino and Jackpots, and every offer listed on our Promotions page.
What is our commitment to you?
Your time at Hanover Casino should stay fun and affordable. We give you practical tools, clear information and quick routes to support, and we step in when we see signs that gambling is causing harm. Players are accepted only where gambling is lawful under local law, and we follow Canadian requirements on age, identity checks and anti-money laundering.
What tools help me manage my play?
The tools below are in your account settings. You choose how to set them, and you can combine as many as you like.
- Deposit limits: decide the maximum you can add to your account per day, week or month.
- Wager limits: cap the total you can bet over a period you choose.
- Stake limits: set the highest amount allowed on a single bet or spin.
- Reality checks: a pop-up appears at intervals you set, showing your overall net result and the time spent playing this session, so you can choose whether to keep going.
- Time alerts: get a reminder when your session reaches the length you have chosen.
- Cooling-off: take a break of your choosing, lasting from 24 hours to a maximum of six weeks. During that time deposits and wagering are switched off, and we stop sending you promotional messages.
- Self-exclusion: shut off access for a longer period if a brief break will not do. We do not reopen the account until that period has ended.
- Account closure: email us to close your account permanently. We pay out any balance left in it.
- Verifying identity and location: before an initial deposit goes through, we confirm who the account holder is and the region they are connecting from, so access stays with the real owner.
Where can I get free, confidential help?
The organisations below provide confidential help free of charge. Anyone can reach out to them, whether or not they play at Hanover Casino.
- ConnexOntario: information on gambling, addiction and mental health services.
- Alberta Health Services Addiction Helpline: confidential support for problem gambling and addiction.
- 211 Alberta: connects you with community and social services.
- Internet Matters: advice that helps families protect children on the internet.
What are the signs that gambling is turning into a problem for me?
Take the self-assessment quiz: a short set of questions about how you have played recently. Answers remain private, and your result suggests practical next steps. Typical warning signs include:
- Betting higher to recover losses.
- Borrowing money or missing bills because of gambling.
- Spending more time or money than you planned.
- Keeping your gambling hidden from family members or friends.
If you recognise any of these, put a limit in place or begin a cooling-off period immediately, and think about contacting one of the organizations named above.
When do limit changes take effect?
- Lowering a limit: applies instantly.
- Raising or removing a limit: there is a 24 hour wait before the new setting applies, giving you time to think again.
- Cooling-off and self-exclusion: once in effect, neither can be made shorter.
How do we protect minors?
Hanover Casino is for players aged 19 and above only. We check the age of every player and close any account if we later learn its holder is under 19. Our Age Policy explains how these checks work and gives tips on protecting shared devices.
How do I contact us about safer play?
Want to self-exclude, close your account or get help using one of the tools on this page? Write to mail@hanovercasino.app. Every message is handled confidentially. You can find the related rules in our Player Agreement and Offer Rules.