Age Policy

This page matters to players, to parents and to anyone who shares a device with a Hanover Casino account holder. It applies across our site at all times, starting from registration.

Who can play at Hanover Casino?

Opening an account, depositing and playing are limited to adults aged 19+.
This applies to every game, from Popular slots to Live Casino and Jackpots.
Promotions and Hanover Rewards are for verified adult players only.
Creating an account on behalf of anyone below 19, or allowing them to play on yours, is a breach of our Player Agreement.

How can I keep a shared device safe?

Family members often share phones, tablets and laptops. These easy habits help stop children from reaching your account:

Log out whenever you stop playing.
Stop your browser from saving passwords.
Secure your device with a PIN, pattern or fingerprint.
Never share your login details, not even with older children.
Give younger family members their own user profile on the device.

What happens when you find a minor on an account?

We act at once when we have reason to believe a player is under 19.

The account is suspended immediately while we look into the matter.
We close the account as soon as we confirm the holder is under 19.
Every bet is declared void and all winnings are forfeited.
Wherever possible, refunds are sent back via the same payment option you deposited with.
When an adult has given a minor access to their account, that adult's account is also closed.

Which parental controls and filtering tools help?

Parental filtering tools can stop gambling websites from loading on any device a child uses. Choices include:

Built-in parental controls on Windows, macOS, iOS and Android.
Content filters offered by your internet provider.
Family safety apps that restrict sites and app downloads.

Internet Matters offers free guidance for families on setting up these controls and talking with children about staying safe online.

How do you verify my age?

Registration asks every new player for their date of birth.
We confirm age and identity electronically, and request photo identification when needed.
We confirm your identity and your location ahead of your first deposit.
We run further checks whenever account details or activity suggest a player may be under 19.

Hanover Casino registers players only where the law of their region permits online gambling, and we follow Canadian requirements for identity checks, age verification and money laundering prevention. Our Identity Checks page lists the accepted documents, and the Privacy Notice describes how we protect them.

How can I flag an underage player or get an answer to a question?

Concerned that a minor may be using a Hanover Casino account, or need help making a shared device secure? Send an email to mail@hanovercasino.app with any information that might help us identify the account. All reports remain confidential. If someone in your home is affected by gambling, our Play Responsibly page lists free support organizations.