Privacy Notice

This Privacy Notice applies to every visitor to Hanover Casino, every account holder and anyone who contacts our team. It applies to all personal data we process about you from the moment you first arrive.

What data do we collect?

Account details: name, home address, date of birth, email and phone number.
Identity documents and the results of identity checks.
Payment data: records of each deposit and withdrawal, along with the payment methods involved.
Gameplay data: bets, wins, losses and session times.
Technical data: the IP address of your connection, details about your browser and device, and any location data needed for our geolocation checks.
Any messages you send to support.

What can you ask us to do with your data?

Access: request a full copy of whatever personal data we store about you.
Correction: have us update any inaccurate or out-of-date information.
Deletion: request removal of your data when we are no longer legally obliged to retain it.
Objection: object to uses such as direct marketing.

Send requests to mail@hanovercasino.app. We may confirm your identity first.

How do marketing choices work?

We send promotional messages only if you opt in.
Every promotional email contains an unsubscribe option.
You can change your preferences in your account settings.
Service messages about your account or payments are still sent.

Why do we use your data?

To operate your account and process payouts of your winnings.
Before we take any deposit, we verify three things: your identity, your location and your age.
To comply with Canadian requirements for anti-money laundering, age verification and identity checks.
To run our Play Responsibly tools, including limits and reality checks.
To prevent fraud and keep games fair.
To make the site better and, if you agree, to send you Promotions.

What about minors?

Registration at Hanover Casino is restricted to people who are 19 or older. If it turns out an account was opened by anyone under that age, we shut it and remove the personal data, holding back only what legal obligations require us to retain. Our Age Policy explains this in full.

How do we keep your data safe?

We protect your data with encrypted connections, secure storage and restricted staff access. Only employees who need it for their work can see it.

Is data sent outside Canada?

Certain partners, for example hosting providers or game studios, may process data outside Canada. We use contracts and other safeguards to ensure your data receives protection comparable to what Canadian law requires.

Do we use cookies?

Yes. Our Cookie Policy sets out the types we use and your options.

Can this notice change?

This notice may change when our services or the legal requirements change. We publish every updated version here, dated.

How long do we keep data?

Account, payment and identity records are retained for the period the law sets for anti-money laundering and tax purposes. Once that period ends, they are deleted or anonymised.

Who do we share data with?

Payment firms that move funds in and out of your account when you deposit or withdraw.
Verification firms that check identity, age and location.
Partners that supply hosting, games, email and support tools.
Authorities, when the law requires it.

We do not sell player data.